Windows Network Troubleshooting

Read To Succeed Series

• No Known Issues.

Assessment Series

• No Known Issues.

Basic Skills Series

Network Problems

• Program access problems - The program works properly when accessed by network administrators, but not when students try to use it.
  
  Solution = All users must have full access privileges to the main folder for this program and all it's subfolder. The main folder is the one in which your program is installed. By default, it is named Essential Skills. Consult your network administrator for information about setting access privileges.
  
  

• Problems while using a Novell network - The program often crashes, or shows strange error messages. Sometimes, clicking on a menu will have no result.
  
  Solution = These problems are often caused by the hardware acceleration function of your video card. For the software to work properly under Novell network, the Hardware Acceleration should be disabled. To disable Hardware Acceleration, open the Display dialogue from the Control Panel. Click the Settings tab at the top of the window, and then the Advanced button near the bottom. Click the Performance tab at the top of the new window, and make sure that Hardware Acceleration is set to None.
  

Error Messages

• "Can't load main object" - This error is displayed when trying to run the program from a shortcut.
  
  Solution = This occurs when the shortcut does not specify the correct working directory. Right-click on the shortcut, and choose the Properties menu. Click the Shortcut tab at the top of the window. Make sure that the Start In box contains the same path as the Target box, without the executable name (eg: Grammar.exe).
  * If the Target is: C:Program Files/Essential skills/bin/Grammar.exe then the Start in should be: C:Program Files/Essential skills/bin.

If the solution to your problem is not identified here, or you are in need of further assistance, please phone to: 1-800-753-3727 or by email to: techsupport@essentialskills.net